Concept demo disclaimer: HomeCraft is a concept brand. This page is illustrative and not a legally binding document.
Grievance Redressal Mechanism
Designated grievance officers, nodal escalation protocols, and statutory compliance details.
1. Grievance Officer Details
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the designated Grievance Officer is: A. Menon, Head of Trust & Safety. Email: grievance@homecraft.example.
2. Acknowledgement & Resolution Timeline
All formal grievances lodged via email or postal dispatch are acknowledged within 48 hours and investigated for full resolution within 15 working days.
3. Postal Address
HomeCraft Trust & Safety Desk, Sector 1, 27th Main Road, HSR Layout, Bengaluru, Karnataka 560102, India.